Policies: What You Need to Know Before Ordering
Think the fine print is boring? It can save you time, money, and prevent serious problems when buying medications online. This page explains our core policies in plain language so you know what to expect when using Evo-Pharmacy.
Key policies at a glance
Privacy — We collect only what’s needed to process orders and follow strict safeguards. Your name, address, payment info, and prescription details are stored securely. We never sell your personal data to third parties for marketing. If you have questions about how data is handled, contact our support team and we’ll give you specifics about retention and access.
Prescriptions — Many medicines require a valid prescription. Upload a prescription during checkout or use our telemedicine partners where available. Orders that need prescriptions will not ship until we verify your document. Forged or expired prescriptions are rejected to keep you safe and comply with the law.
Shipping & customs — We offer standard and expedited shipping. Delivery times vary by destination and customs processing. International orders may face extra delays, duties, or inspections; those fees are the buyer’s responsibility. Track every order with the provided tracking number and reach out if status doesn’t update within the carrier’s estimated window.
Returns & refunds — For safety reasons, we don’t accept returns on most medications. If you get damaged, incorrect, or expired items, keep the package and contact support within the stated timeframe for a refund or replacement. Non-drug items (like devices or supplements) may have different return rules—check the product page.
Payments & security — We accept major credit cards and secure payment gateways. Fraud monitoring is active; unexpected declines may require extra verification. If you prefer alternatives like bank transfer or digital wallets, see our payment options at checkout or ask support.
Practical tips to avoid problems
Check your shipping address twice—incorrect addresses cause most delivery issues. If you’re ordering regulated drugs, have a valid prescription ready to upload. For international shipments, research your country’s import rules before ordering to avoid seizure or fines.
Keep records: save order confirmations, tracking numbers, and prescription receipts. These paper trails speed up disputes and refund requests. If a medication causes unexpected side effects, stop taking it and contact your healthcare provider—then let us know so we can help document the issue.
Policies can change. We’ll post updates on this page and email registered users when major changes occur. If anything looks unclear, ask—support aims to reply fast and clarify how a policy affects your order.
Questions? Visit our Contact page or use live chat during business hours. Knowing these policies makes ordering safer and simpler—so you get the meds you need without surprises.
